Dear customers,

By now you’ve received many updates and emails on this topic and for this reason we have held back – not wanting to add to the overwhelming sense of uncertainty and fear out there at the moment.  However, as the COVID19 virus pandemic has escalated quickly in the past month, at this juncture we feel it is now appropriate to make contact and assure you that we always have and are continuing to adopt the highest standards of cleanliness and sanitisation across our supply chain from our Australian manufacturing facilities to order fulfilment. This includes sanitation of all surfaces and hands before packing each dermalist order.  Currently, manufacturing is still possible however many facilities are being repurposed to manufacture hand sanitiser so this situation is dynamic and may change over time.

Orders are being processed without delay

For now, all of our staff are continuing to work hard from home to bring our luxurious, clinical skincare system to you and for them we have introduced unlimited paid skin leave and carers leave so that they feel able to take time away from the working commitments if they need it. Orders are being processed without delay however shipping may take slightly longer than usual due to the increased volumes Australia Post are contending with at the moment.  

Supporting small business throughout this time

As a new Australian business feeling the shock ourselves and needing to stay viable during this challenging time, we will be creating a number of special offers to encourage you either restock your supply or to try our revolutionary range when the need for self-care has never been higher. These offers will be available through our website and through our wonderful stockists – a list of which can be found here

Look after yourselves 

Finally, we want to remind you that in times of great stress our adrenal systems can become overloaded with cortisol and our bodies can suffer in many ways including our skin which can respond through breakouts, inflammation and even premature ageing, so we encourage you to continue focusing on your health through nutrition, hydration, mediation, exercise and by being diligent with your at-home skincare routine during this state of flux.

Best wishes to you and your loved ones at this difficult time.

Team Dermalist xx 

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