Can I use retinol with these products?
Yes, there is no contraindication with retinol so you can continue to use retinol if desired. That said, Dermalist’s products are designed to work as a complete skin treatment program wherein you do not require additional actives so you will get the best results using them exclusively, for at least 28 days - without the use of other actives or serums. Our recommendation is to cease use of retinol for a 28 day period and noticed the changes in your skin just using the three-step process. If you wish to re-introduce the retinol after that period of time, then do so slowly and build up.
Can you recommend a moisturiser to use alongside the Dermalist range?
When using our complete 3-step skin program (Ultra Hydrating Lactic Cleanser, Ultra Smoothing Facial Exfoliant & AllSerum Skin Perfector) we find that many people don’t require a moisturiser as the range has been carefully designed to treat, hydrate and protect your skin using a series of carefully selected active ingredidents. If however, you have dry skin or just feel like you need more hydration / nourishment, we recommend incorporating a gentle moisturiser without too many active ingredients or harsh preservatives (vegan where possible) so as not to overwhelm your skin with additional active ingredients. If you would like specific advice or to hear our team's personal recommendations, please get in touch with our customer care team at team@dermalist.com.
Do Dermalist products contain AHAs?
Yes, some Dermalist products contain Alpha Hydroxy Acids (AHA). Alpha Hydroxy Acids are derived from sugar cane, some fruits and berries. They are extremely efficient at increasing the skin cell turnover rate and breaking down the glue-like substance that holds dead skin cells together, which in turn assists in skin exfoliation.
Within three months Alpha Hydroxy Acids will:
Increase epidermal thickness
- Increase epidermal thickness
- Increase Type I Collagen
- Smooth and refine skin texture
- Assist with skin damage caused by ultraviolet light
- Reduce the visible signs of ageing
- Give radiance and softness to skin
Should I wear a sunscreen when using products which contain AHA?
Dermalist recommends the daily application of sunscreen when using products which contain Alpha Hydroxy Acids (AHA).
I’m allergic to nuts, do Dermalist products contain any nut ingredients?
Dermalist products do not contain any nut oils, however one of the microbeads in the Ultra Smoothing Facial Exfoliant is made from the ground seeds of the Tagua Nut. Dermalist recommends consultation with your doctor or qualified skin practitioner prior to using Ultra Smoothing Facial Exfoliant should you have a nut allergy. All other products are safe to use.
Are Dermalist products gluten free?
Yes, all Dermalist products are gluten free and perfectly safe to be used by those with coeliac disease.
I am allergic to synthetic fragrance?
Dermalist products do not contain any synthetic fragrance which can cause skin sensitivity and allergies.
Do Dermalist products contain any animal derived ingredients?
No Dermalist product contains animal derived ingredients.
Are Dermalist products tested on animals?
No Dermalist product or individual raw ingredient is tested on animals.
Are Dermalist products made in Australia?
All Dermalist products are proudly manufactured in Melbourne, Australia and are made of environmentally friendly ingredients.
Is Dermalist Australian owned?
Yes, Dermalist is 100% Australian owned.
Do Dermalist products contain BHA's?
Yes, some Dermalist contain Beta Hydroxy Acids (BHA) which is also known as Salicylic Acid, which is a derivative of Willowbark. It has anti-irritant properties and is an extremely effective exfoliant. BHA's are able to penetrate into pores for deep cleansing as well as exfoliating the skin’s surface. BHA's are extremely effective for those concerned with acne, breakouts and congested skin.
Should I wear a sunscreen when using products which contain BHA?
Dermalist recommends the daily application of sunscreen when using products which contain Beta Hydroxy Acids (BHA).
Do Citric Oils have any impact on skin pigmentation?
The citric oils contained in Dermalist products are used in levels that will not photosensitise or impact skin pigmentation.
Does the Dermalist Ultra Hydrating Lactic Cleanser contain soap?
Dermalist products are designed to respect the natural pH level of skin. No Dermalist product contains any soap derived ingredients including SLS and SLES. Dermalist Ultra Hydrating Lactic Cleanser is an oil-based cleanser that uses oil to naturally break down impurities and makeup gently and effectively from the skin, while not compromised the skin’s protective barrier or pH Balance.
Do I need to cleanse my skin before exfoliating?
Yes, Dermalist recommends you cleanse your skin thoroughly of impurities and makeup before using the Ultra Smoothing Facial Exfoliant. As a two-in-one step, you can mix the Ultra Hydrating Lactic Cleanser with Ultra Smoothing Facial Exfoliant together before application.
How do I contact Dermalist?
You can contact Dermalist anytime by clicking on the Contact link on the Dermalist website. Dermalist endeavours to reply within 24 hours.
Do Dermalist products contain Vitamin C?
Yes, some Dermalist products do contains two forms of Vitamin C. STAY-C® 50, which is a highly efficacious and stabilised form of L Ascorbic Acid and a high grade, encapsulated Vitamin C that delivers a fresh dose everytime it is in contact with the skin. It has been awarded the most effective and highest grade of Vitamin C available.
Do Dermalist products contain Calendula Extract?
Yes, some Dermalist products do contain Calendula Extract for its healing and soothing qualities.
Are Dermalist products made with clean ingredients?
Yes, each Dermalist ingredient has been meticulously researched and specifically chosen with integrity to be free of over 52 known irritants, harmful preservatives and toxic compounds that are commonly found in skincare products. This ensures each product is safe enough for even the most sensitive skin, those with a compromised immune system or who simply choose to use the cleanest possible ingredients on their skin.
For a list of the ingredients that we have specifically avoided in our formulations, please contact us on team@dermalist.com.
How quickly will I receive my order?
We offer two speeds of delivery for Dermalist orders.
FREE SHIPPING (4-10 days)
We endeavour to process all orders with 48 hours of receiving them. Depending on your location, delivery time on standard post items is estimated at 4-10 days (regional addresses may have a longer delivery time than metro). Tracking is provided through our website so you can track the status of your delivery throughout the process.
EXPRESS SHIPPING (1-3 days)
With paid express shipping, all orders received by 2pm AEST will be processed on the same day with estimated delivery time of between 1-3 days depending on your location using Australia Post's Express Post service. Tracking is provided through our website so you can track the status of your delivery throughout the process.
INTERNATIONAL SHIPPING
We offer standard delivery to all locations outside of Australia for a flat fee of $20 AUD wit
What is the cost of delivery?
Please refer to our shipping & returns page for details about shipping costs and timeframes.
How can my company become a Dermalist Distributor in another country?
For more information on becoming a Dermalist Distributor outside of Australia, please contact us via the Contact Us page on this website or by emailing team@dermalist.com.
Are the exfoliating beads in your Exfoliant biodegradable and environmentally friendly?
Yes, the microbeads used in the Ultra Smoothing Facial Exfoliant are non-plastic and 100% biodegradable. They are made from Castor Oil and natural Tagua seeds, they are 100% environmentally friendly and do not harm our oceans or pose any threat to marine life.
How often should I exfoliate my skin with the Ultra Smoothing Facial Exfoliant?
Dermalist recommends the use of the Ultra Smoothing Facial Exfoliant once a week initially, increasing to twice a week or as tolerated by your skin. Ultra Smoothing Facial Exfoliant can be mixed with Ultra Hydrating Lactic Cleanser prior to application for daily use if required.
Do Dermalist products contain Vitamin E?
Yes, some Dermalist products do contain Tocopherol (VItamin E) for its highly effective antioxidant benefits.
Do Dermalist products contain essential oils?
Yes, Dermalist products do contain a minute amount of pure essential oils that not only benefit the skin, but also give the products a beautiful natural aroma making them pleasurable to use.
Do Dermalist products contain synthetic fragrance?
No, Dermalist products do not contain any synthetic fragrance which can cause skin sensitivity and allergies.
Are Dermalist products Halal Certified?
Dermalist products are not certified halal, however they are Halal friendly as they do not contain any Halal impurities.
What ingredients do you leave out of your products?
Each Dermalist ingredient has been meticulously researched and specifically chosen with integrity to be free of over 52 known irritants, harmful preservatives and toxic compounds that are commonly found in skincare products. This ensures each product is safe enough for even the most sensitive skin, those with a compromised immune system or who simply choose to use the cleanest possible ingredients on their skin.
All Dermalist products are proudly:
- Vegan & not tested on animals
- Free from cosmetic fillers
- Free from Gluten
- Free from SLS, SLES, Parabens & PEGs
- Free from harsh ingredients & preservatives
- Free from Propylene Glycol
- Free from plastic microbeads
- Free from Synthetic Fragrance
- Environmentally friendly
Can I purchase Dermalist products from outside of Australia?
Yes, Dermalist can send orders to anywhere in the world.
Delivery time is estimated at 8-10 working days depending on your location.
Standard delivery is $30 to all locations outside of Australia.
Please note: When you order products from Dermalist for delivery outside Australia you may be subject to import duties and taxes, which are levied when the products reach their destination. Any customs charges must be borne by you.
How do I locate a Dermalist professional?
You can easily locate your nearest Dermalist professional by using the stockist locator on the Dermalist website.
Can I layer my Dermalist products?
Yes, Dermalist products have been designed to be layered on the skin. After cleansing or exfoliating apply appropriate serum prior to moisturisers and sunscreen.
For convenience, all serums may be mixed prior to application.
Do Dermalist products contain ingredients made with nanoparticles?
No, Dermalist products do not contain ingredient made with nanoparticles.
Are Dermalist products natural?
Dermalist products are made in Australia using the finest and cleanest possible ingredients. Where possible natural and organic ingredients have been sourced alongside trademarked, clinically proven, highly active ingredients.
All Dermalist ingredients are NICNAS approved and all actives have been scientifically proven to produce impressive results.
All Dermalist products are proudly:
- Vegan & not tested on animals
- Free from cosmetic fillers
- Free from Gluten
- Free from SLS, SLES, Parabens & PEGs
- Free from harsh ingredients & preservatives
- Free from Propylene Glycol
- Free from plastic microbeads
- Free from Synthetic Fragrance
- Environmentally friendly
- Made in Australia
Are Dermalist products non-comedogenic?
All Dermalist products have been designed to be non-comedogenic, ensuring they do not block pores, cause congestion and possible acne.
Are Dermalist products non-occlusive?
All Dermalist products have been designed to feel lightweight and allows skin to naturally breathe.
Can I purchase Dermalist products if I don’t live in Australia?
You can purchase Dermalist products from anywhere in the world. Dermalist offer flat freight charges to international customers. See International Orders in our FAQ for more information.
Can I purchase Dermalist products online?
Yes, Dermalist products can be purchased on the Dermalist.com website and other Dermalist approved online stockists.
What are Dermalist's payment options?
The Dermalist website offers payment via VISA, Mastercard, American Express, PayPal and Afterpay (AUS only) options.
Can I use Dermalist products if I’m pregnant or planning to get pregnant?
Yes, Dermalist products are perfectly safe to use before, during and whilst breastfeeding.
Where can I purchase Dermalist products?
Dermalist products are available through approved Dermatologists, Plastic Surgeons, Medi Clinics and www.dermalist.com
Does Dermalist offer a promise of quality?
Yes, Dermalist offers a promise of quality with every product in the range.
How quickly will I start seeing results once I start using Dermalist products?
Noticeable results will occur within a day or two of use with visible long-term results after 28 days, 3 months and 6 months of prescribed use.
Are Dermalist products suitable for sensitive skin?
All Dermalist products have been scientifically formulated to actively treat skin conditions whilst being perfectly balanced with clinically proven anti-inflammatory ingredients to help prevent skin reactions. To ensure the best results we always recommend you consult with a Dermalist qualified skin practitioner to ensure you are using the products correctly for a sensitive skin.
Due to the active nature of Dermalist products, we recommend you slowly introduce the products into your current daily regime.
Dermalist Ultra Hydrating Lactic Cleanser
Always mix the product with a little water prior to applying onto a damp skin, lightly massage then immediately rinse skin thoroughly. As skin adjusts to the cleanser, it may then be left on the skin for a period of time (20-30 seconds) to allow the AHAs to continue to work prior to rinsing. Only introduce Skinwand Facial Cleansing Brush once skin has fully adapted to the cleanser.
Dermalist Ultra Sm
How long does my SKINWAND® operate on a full charge?
A full 1 hour charge of the SKINWAND® will last up to 100 minutes of use.
What is your returns policy?
We are so confident that you'll love our range that we offer a a 14 day satisfaction guarantee on all of our products meaning you can buy them, try them and return them for a no-questions asked refund (less shipping costs) within 14 days of receiving the products if you are not completely happy with your purchase.
Outside of this timeframe, Dermalist will offer a full and immediately refund or replacement if the unlikely event that you experience an adverse skin reaction to one of our products. If you do experience an adverse skin reaction please stop use immediately, take a photo of the affected area and flush the area directly with water before reaching out to our dedicated customer care team via our contact us page so that they can advise the next steps and can faciliate a full refund or replacement.
What type of battery does my SKINWAND® use?
The battery is a rechargable lithium battery.
Can I use my SKINWAND® for any other purpose, other than with my cleanser to thoroughly cleanse my s
Yes, you can use your SKINWAND® after serum application to assist with absorption, increased microcirculation and overall results.
Is my SKINWAND® waterproof?
Yes, SKINWAND® is waterproof whilst using it in the shower. SKINWAND® should not be totally immersed in water and should only be charged in a totally dry environment.
Can I use my SKINWAND® with an exfoliating product which contains beads?
No, you shouldn’t use SKINWAND® with an exfoliating product which includes beads.
Do I need to use a toner when using my Dermalist products?
No, we do not recommend the use of a toner when using your Dermalist products. Dermalist products have been designed to be simple to use without the need of a toner.
Are Dermalist products vegan?
Yes, all Dermalist product are vegan and not tested on animals.
How do I become a stockist of Dermalist products?
For details on becoming a Dermalist stockists, please send a message via the Contact Us page on this website. Alternatively, email team@dermalist.com and one of our Customer Service Team will be in touch as soon as possible.
