Shipping & Returns

Australian & New Zealand Shipping 

We offer free standard delivery with tracking on all Australian orders using Australia Post. Depending on your location, delivery time on standard post items is estimated at 4-10 days (regional addresses may have a longer delivery time than metro).

If you don't want to wait, we offer express shipping for $14.99 with estimated delivery time of between 1-2 days depending on your location using Australia Post's Express Post service.

International Shipping

We offer standard delivery to all locations outside of Australia for a flat fee of $20 AUD with delivery time estimated at 8-10 working days, depending on your location. 

Please note: When you order products from Dermalist for delivery outside Australia you may be subject to import duties and taxes, which are levied when the products reach their destination. Any customs charges must be borne by you. Dermalist has no control over such charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please also be aware that when you order products from Dermalist for delivery outside Australia, you are considered the importer of record. You must ensure that the products you order comply with all laws, restrictions and regulations of the country in which you are receiving them. Your privacy is important to us and our international customers should be aware that cross-border deliveries may be opened and inspected by customs authorities.

Order Tracking

Your order will be sent via Australia Post or courier . When your parcel is dispatched, you will receive an email with a link that allows you to track your order online. Should you have any questions about your order, please contact our dedicated customer team at team@dermalist.com and they will do their best to assist. 

Returns & Cancellations

Cancellations

If you wish to cancel your order before it has shipped, please contact our customer service team as soon as possible.

Returns 

Dermalist will offer a full and immediately refund or replacement if the unlikely event that you experience an adverse skin reaction to one of our products. If you do experience an adverse skin reaction please stop use immediately, take a photo of the affected area and flush the area directly with water before reaching out to our dedicated customer care team via our contact us page so that they can advise the next steps and can faciliate a full refund or replacement.

Money Back Guarantee

We are so confident that you'll love our products that we offer a 14 day money back guarantee. If you are not completely happy with your received purchase, please make Dermalist dedicated customer care team aware (via our contact us page) within 14 days of the receipt of your purchase to receive a full refund (less shipping cost paid) upon return of the product.  

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