Frequently Asked Questions
Check out our FAQ's for answers to common questions or contact our dedicated customer care team using the methods below.
ABOUT OUR PRODUCTS
Yes, all Dermalist product are vegan and not tested on animals. We are proudly certified through The Vegan Society (www.vegansociety.com)
All Dermalist products have been designed to be non-comedogenic, ensuring they do not block pores, cause congestion and possible acne.
All Dermalist products have been designed to feel lightweight and allows skin to naturally breathe.
Dermalist products are made in Australia using the finest and cleanest possible ingredients. Where possible natural and organic ingredients have been sourced alongside trademarked, clinically proven, highly active ingredients.
All Dermalist ingredients are NICNAS approved and all actives have been scientifically proven to produce impressive results.
All Dermalist products are proudly:
Vegan & not tested on animals
Free from cosmetic fillers
Free from Gluten
Free from SLS, SLES, Parabens & PEGs
Free from harsh ingredients & preservatives
Free from Propylene Glycol
Free from plastic microbeads
Free from Synthetic Fragrance
Made in Australia
Dermalist products are not certified halal, however they are Halal friendly as they do not contain any Halal impurities.
No, Dermalist products do not contain any synthetic fragrance which can cause skin sensitivity and allergies.
Yes, Dermalist products do contain a minute amount of pure essential oils that not only benefit the skin, but also give the products a beautiful natural aroma making them pleasurable to use.
Each ingredient in our formulations has been meticulously researched and specifically chosen to ensure our products are suitable for those looking to reduce their exposure to common yet potentially irritating ingredients making them safe for even those with the most sensitive skin types.
For a list of the ingredients that we have specifically avoided in our formulations, please contact us on email@example.com.
Yes, some Dermalist products contain Alpha Hydroxy Acids (AHA). Alpha Hydroxy Acids are derived from sugar cane, some fruits and berries. They are extremely efficient at increasing the skin cell turnover rate and breaking down the glue-like substance that holds dead skin cells together, which in turn assists in skin exfoliation.
Within three months Alpha Hydroxy Acids will:
- Increase epidermal thickness
- Increase Type I Collagen
- Smooth and refine skin texture
- Assist with skin damage caused by UV light
- Give radiance and softness to the skin
Yes, some Dermalist contain Beta Hydroxy Acids (BHA) which is also known as Salicylic Acid, which is a derivative of Willowbark. It has anti-irritant properties and is an extremely effective exfoliant. BHA's are able to penetrate into pores for deep cleansing as well as exfoliating the skin’s surface. BHA's are extremely effective for those concerned with acne, breakouts and congested skin.
All of our skincare products are made in Victoria, Australia in small batches to ensure maximum freshness. We are an 100% Australian owned female-led business.
Please refer to the FAQ's included at the bottom of the relevant product page in our online shop. If your question isn't answered there, please reach out to our customer service team via our Contact Us page and they will be happy to help.
USING DERMALIST PRODUCTS
We find that when using our complete 3-step skin program (Ultra Hydrating Lactic Cleanser, Ultra Smoothing Facial Exfoliant & AllSerum Skin Perfector) most people don’t require a moisturiser as the range has been carefully designed to treat, hydrate and protect your skin using a series of carefully selected active ingredients.
If however, you have dry skin or just feel like you need more hydration / nourishment, we generally recommend incorporating a soothing, gentle moisturiser without too many active ingredients or harsh preservatives (vegan where possible) so as not to overwhelm your skin with additional active ingredients.
Please reach out to our team for their favourite recommendations using the contact us form.
For extra hydration around the eyes, we recommend applying a second layer of AllSerum Skin Perfector to your eye area by patting a small amount of product on your skin after the first layer has dried. This will give an extra boost of hydration without having to invest in another product.
If however, you have really dry skin or just feel like you need more hydration / nourishment in that area, we generally recommend incorporating a soothing, gentle emollient-based cream without too many active ingredients or harsh preservatives (vegan where possible) so as not to overwhelm your skin with additional active ingredients.
Skin breakouts / purging are experienced by a small percentage of our customers when they start to use the Dermalist range, however this usually subsides within a week of consistent use.
There are a few reasons this can occur -
Initial purging: It is often just an initial purging period, whereby the skin is cleansing itself of toxins and underlying congestion.
Inflammation: Acne and breakouts are exacerbated by inflammation, therefore if you are having an initial skin response due to the highly active nature of the ingredients, then this may be a triggering factor in the breakout that you are experiencing.
If you do experience a purging period, we recommend that you stop using your new products until the initial inflammation and breakout resolves, and then re-introduce them gradually using the steps below.
Ultra Hydrating Lactic Cleanser - Use just a small amount mixed with water once a day, building up slowly over time to daily use so that you skin can get used to the Lactic Acid and other powerful actives.
AllSerum Skin Perfector – please mix a small amount with your normal moisturizer before applying it to your skin, once every 2nd to 3rd day for the first few weeks working up to once or twice daily gradually as your skin can tolerate.
We find that for 99% of our customers who have contacted us with an initial purge, they are able to successfully introduce the products and experience the incredible changes our products can made when following the above steps.
We hope that this works for you but if by chance you are in the other 1% we have a money back guarantee!
Our products have been specifically built to reduce inflammation and the likelihood of an initial response however everyone’s skin is different and occasionally we find those with mildly compromised skin barriers may experience flushing and redness when first using our products.
If you do experience redness / tingling, we recommend that you stop using the range for 4-5 days until your skin settles and any feeling of tightness subsides and then look to reincorporate the products slowly as per below:
Ultra Hydrating Lactic Cleanser - Use a very small amount mixed with water once a day, building up slowly over time to a full pump twice daily so that you skin can get used to the Lactic Acid and other powerful actives.
AllSerum Skin Perfector – Mix a small amount of AllSerum with your normal moisturizer before applying it to your skin, once every 2nd to 3rd day for the first few weeks working up to once or twice daily 'neat', gradually as your skin can tolerate.
In most instances, when the products are reintroduced using the above method, customers find that their skin has a better tolerance for the actives in the products and that their skin really does benefit from the range.
Should you experience ongoing redness / flushing, please reach out to our customer service team via our Customer Support page and they will put you in contact with our qualified skin therapists for further advice.
Yes. There is no contraindication, however the Dermalist’s radiance products are designed to work as a complete skin treatment program. You will get the best results using them exclusively, for at least 28 days - without the use of other actives or serums.
Our recommendation is to cease use of other active products for a 28 day period and noticed the changes in your skin just using the three-step process. If you wish to re-introduce retinol / other actives after that period of time, then do so slowly and build up.
ORDERING / ABOUT YOUR ORDER
Your delivery tracking number will be emailed to the email address used for your order as soon as it is booked in for shipment. Please note that your tracking number may take 24 hours to be shown in Australia Post's system.
You can also find a copy of the tracking number associated with your order by visiting YOUR ACCOUNT from the main menu.
We use Australia Post's Parcel Post service for our free standard shipping option which has a delivery within 4-10 days from the dispatch date so be patient within this timeframe.
If your delivery still has not occurred after 10 days, please track your item via the Australia Post website here ( https://auspost.com.au/mypost/track/) or contact our customer support directly via our Contact page and they will look into the matter urgently for you.
If you have ordered with Express Delivery, our delivery window is 1-3 days. If you have not received your parcel after the third day, please contact our customer support directly & they will investigate urgently for you.
The Dermalist website offers payment via VISA, Mastercard, PayPal and Afterpay (AUS only) and Klarna.
Yes, Dermalist can send orders to anywhere in the world. Please refer to more information on our shipping & returns page.
We offer two speeds of delivery for Dermalist orders.
FREE SHIPPING (4-10 days)
We endeavour to process all orders with 48 hours of receiving them. Depending on your location, delivery time on standard post items is estimated at 4-10 days (regional addresses may have a longer delivery time than metro). Tracking is provided through our website so you can track the status of your delivery throughout the process.
EXPRESS SHIPPING (1-3 days)
With paid express shipping, all orders received by 2pm AEST will be processed on the same day with estimated delivery time of between 1-3 days depending on your location using Australia Post's Express Post service. Tracking is provided through our website so you can track the status of your delivery throughout the process.
Dermalist products are available through approved Dermatologists, Plastic Surgeons, Medi Clinics. To find the nearest outlet to you, search your location on our Stockist Page.
We are so confident that you'll love our range that we offer a a 14 day satisfaction guarantee on all of our products meaning you can buy them, try them and return them for a no-questions asked refund (less shipping costs) within 14 days of receiving the products if you are not completely happy with your purchase.
For more information about our returns policy, please visit our Shipping & Returns Page.
Didn't find the information you were after?
Please contact us using one of the below options and we'll get back to you as soon as we can.
Chat with a member of our team 10am - 6pm AEST Monday to Friday by clicking 'Chat with us' on the bottom left of your screen.
Need a detailed response? Submit your enquiry via our dedicated form & receive a response via email.
Contact us via email